Invalid login or password

An Invalid login or password message indicates you have incorrectly entered your login ID, your password, or both.

  • Verify you are typing your login ID correctly
  • When your E-Track person record was created, your password was created in ALL CAPS and was the same as your login ID. If using your login ID as your password fails, or if you've changed your password and have forgotten it, use the Forgot Password link to reset your password
  • Before re-entering your login credentials, press and hold the [Ctrl] key and press the [F5] key on your keyboard to perform a quick browser refresh.

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