Helpful hints:

  • Rather than printing certificates for active end users, it is strongly advised that you work with them to resolve issues that may be causing them to be unable to access and print their own certificates.

  • If an attendee reports never having received a Learning Completion Notification containing the link to his/her certificate, first check processed notifications for the session. If a Learning Completion Notification appears for the attendee, validate that the e-mail address in E-Track is correct, then re-queue the notification rather than printing and e-mailing the certificate; or refer the attendee to the E-Track Help Center for instructions on printing certificates from his/her training history.

Printing a Certificate for an OCWTP Attendee (from Admin)

Printing a Certificate for an OCWTP Attendee (from Everyone)

Printing a Certificate for a Guest